Return and Cancellation Policy

Not satisfied with your order?

We want to know how we can improve!

You can return your order within 14 days of receiving it, unused, or send us a photo showing that the product is defective. We will check the photo and, in most cases, we can resolve your issue without a refund. We ensure that your money is refunded to your account within five business days after receiving your returned order, or we will verify a photo through our customer service.

Important: Beauty products and items purchased during sales or with other discounts cannot be returned.

Returns by mail

You have up to 14 days after receiving your order to exchange a product for a different size/color or request a refund if it was delivered to a parcel center near you.

1. CONTACT - info@etelle.fr

   First of all, you must contact us by email to get the return address. Since we have different distribution centers, we need to determine which center your package came from, depending on the reason for the return.

2. PROVIDE THE PACKING SLIP

   Pack the product as securely as possible in its original packaging and include a note with your order number. As the sender, you are responsible for the return shipping. Therefore, you should always ask for a tracking code from PostNord when returning the package. Once you have sent the package, please contact us via info@etelle.fr if you would like a refund or a different size/color.

   Note: Our main warehouse is located in China. Please note that you must send your package to our supplier (located in Asia) when returning the product.

3. SHIPPING / DROP-OFF

   Go to the nearest parcel center (post office or drop-off point) and send your package back.

   When the product arrives at our warehouse, the size/color will be adjusted as soon as possible or a refund will be arranged.

Order Cancellations

To cancel an order, you must contact us immediately at info@etelle.fr. If you cancel your purchase within 24 hours, we can refund you unconditionally. Otherwise, the goods must be returned to us as soon as they arrive at your location.

Shipping Costs

It is the customer's responsibility to pay any shipping costs when returning a product. These costs are non-refundable. If you receive a refund for your purchase, the shipping costs will be deducted.

The time it takes for your exchanged product to reach you largely depends on your location.

We always recommend using a trackable shipping service or shipping insurance!